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BUSINESS APPS ANALYST SR


  • BUSINESS APPS ANALYST SR - EPIC RESOLUTE BILLING
    Position located in Westchester, IL
    Position Summary: Serves as a mentor and project lead providing guidance to less experienced staff members. Establishes and maintains a consultative partnership with a business area/ client providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. Serves as a primary contact and resource, by representing and interpreting client needs to technical staff and ensuring solutions meet overall client business needs and expectations. Possesses a considerable to extensive understanding of the business operation and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement. Work activities require advanced competency in the application supported. Excellent communication and facilitation skills are needed to interface with varied interests and audiences, and solid analytical, problem solving and decision making skills to effectively develop solutions to application/process issues and maximize application capabilities in order to meet the clients business needs. At this level, the position acts as a Subject Matter Expert (SME) in key area supported, design methodology or complex application. Incumbents at this level have generally functioned as "super-user." Serves a leadership role in providing direction to other team members and integrating possible solutions across operational/functional areas. Works with enterprise, regional or local level applications and users that may be deployed across multiple ministry organizations and geographic locations. Epic Resolute Hospital Billing and/or Professional Billing.
    Position Responsibilities: Interfaces with business owners to understand, define and translate business requirements into functional specifications. Serves as a liaison between the client and the technical support staff. Works extensively with home office business partners. Researches and evaluates operational/functional area work-flow, investigates practices, processes and procedures; meets with decision makers and client to define business requirements. Analyzes current business system issues and develops process improvement and participates in best practice. Provides guidance in the alignment of learning strategies for new projects and process improvement initiatives. Work with clients to define business problems/issues and desired outcomes. Develop recommendations on alternative approaches and possible opportunities, while determining impact and long-term viability of solutions. Develops and maintains highly complex detailed project plan outlining steps and timetables for completion; conducts process flow mapping and gap analysis; assists with conversion initiatives; cutover preparation and testing; monitors project progress and provides status reports to management and clients. Develops detailed functional specifications and training documentation. Facilitates meetings, demos and training sessions with clients either in person or WebEx sessions, e-mail and phone. Works with clients to implement new/upgraded applications and provides guidance and training to ensure a smooth transition. Extensive interactive and collaborative partnerships with home office business partners. May serve as a lead managing, overseeing and providing training readiness for specific application implementations and coordinates the work of team members. Conducts needs assessment to determine training solutions; designs, modifies, or assists in the development of customized educational programs. Prepares materials, guides, job aides learning modules; conducts training utilizing various delivery methods and techniques. Plans, coordinates and monitors testing events. Develops test plans; creates test scripts and facilitate testing involving other TIS team and clients. Develops oncall support materials and job aids. May participate in developing testing plans, and participating in regression testing and preparing environment for training readiness. Analyzes, identifies, troubleshoots system and technical issues; interfaces with enterprise application teams to understand functionality of new and modified applications. Monitors and provides support to team members in resolving customer issues or other on-call issues and meeting project deadlines. Serves as project lead; mentors and provides guidance to less experienced team members, internal associates and external clients, which may include training, delegating tasks, providing guidance on methodologies, processes, standards and best practices. Performs system builds and maintain profiles; conducts master file maintenance, and updates tables . Performs functionality testing of new releases and changes to vendor software applications. Performs file / table audits to ensure integrity. Troubleshoots and analyzes moderately complex application functionality issues. Interfaces with technical application staff and/or vendors to resolve system or application problems. Research and respond to customer issues (i.e., break/fix). Develops and maintains user client relationships and customer service in order to support customer business needs. Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Performs other duties as assigned.
    Position Requirements:
    Required: Bachelors Degree OR equivalent training acquired via work experience or education Preferred: Bachelors Degree
    Required: 2 years of previous job-related experience. EPIC Resolute Hospital Billing and/or Professional Billing. Preferred: 3-5 years of previous job-related experience. Bachelor's degree in healthcare or information technology or an equivalent combination of education and experience.




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