Medical Support Assistant
3.
8 Hines, IL Hines, IL Full-time Full-time $44,180 - $57,431 a year $44,180 - $57,431 a year 5 days ago 5 days ago 5 days ago Duties Functions or Scope of Assigned Duties:
The MSA works collaboratively in an interdisciplinary coordinated care delivery model or other specialty care setting where the specialty care team model is used.
Ancillary Services.
Clinics that provide diagnostic studies and/or support services to assist in the provision of patient care.
Areas of service include, but are not limited to, Blind and Vision Rehabilitation, Diagnostic Laboratory, Nutrition and Food Service, Prosthetics, Radiology (x-rays and imaging), Recreation and Creative Arts Therapists (music, art, dancing, and drama), Social Work (housing, discharge, planning, family support), and Speech/Language Pathology.
Call Center.
Centralized unit dedicated to multiple ancillary and interdisciplinary outpatient clinics that determine the need of the caller (i.
e.
, scheduling, processing refill requests, reviewing CPRS, and routing clinical questions to appropriate clinical staff).
Care in the Community (CitC).
The local VA Community Care department is the 'clinic' that coordinates all patient services for Veterans outside the VA Healthcare System.
Consult Management.
Includes the basic review and scheduling of patient consult appointments and further review of a specific clinics consults, (i.
e.
, care in the Community consults, primary care provider entered consults and specific clinic consult listings).
This review includes identification of status issues, (i.
e.
scheduled but not linked; scheduled to past appointment; significant findings, etc.
) and taking appropriate action to fix such issues or referring to lead/supervisor for further action.
Direct Scheduling.
Schedules routine appointments without a consult referral.
Interdisciplinary Coordinated Care Delivery Models.
Coordination of care across all elements of the broader health care system, which may include primary care, mental health, specialty care, Call Center, and community care services and support.
Patient Aligned Care Team (PACT).
Team of health care professionals that provides comprehensive primary care in partnership with the patient, and the patient's personal support person(s), and manages and coordinates health care services consistent with agreed upon goals of care.
Patient Systems.
Various software, hardware system products, and data portals used to transfer and capture information electronically used in the support of the daily operation of the unit.
These systems include, but are not limited to:
Veterans Integrated System Technology Architecture (VistA), Computerized Patient Record System (CPRS), Vetlink, VistA Scheduling Graphical User Interface (VS GUI), Insurance Capture Buffer (ICB), VHA Support Service Center (VSSC), Fee Basis Claim System (FBCS), Bed Management Systems (BMS), Compensation and Pension Record Interchange (CAPRI), Veterans Benefit Management System (VBMS), Strategic Analytics for Improvement and Learning (SAIL), Patient Centered Management Model (PCMM), Picture Archiving and Communication System (PACS), Telecare Record Manager (TRM), Automated Call Delivery (ACD), Audio Care (AC), Business Intelligence Service Line (BISL), Scheduling Audit Tool (SAT), and Veterans Affairs Portal to view external medical records.
Patient systems names may vary from institutions and change over time.
Specialty Clinics.
A variety of specialized medical, surgical, and mental health outpatient clinics.
Services performed in the Specialty Care Clinics include, but are not limited to:
Arthritis Clinic, Cardiology Clinic, Cardio-Thoracic Clinic, Chest/Pulmonary Clinic, Colorectal Clinic, Dermatology Clinic, Diabetes Education, Ears, Nose and Throat Clinic, Eye Clinic, Gastroenterology Clinic, General Surgery Clinic, Hand and Plastics Reconstruction Clinic, Liver Clinic, Metabolic/Endocrine Clinic, Neurology and Memory Disorder Clinic, Neurosurgery Clinic, Orthopedics Clinic, Podiatry Clinic, Proctology Clinic, Renal Clinic, Traumatic Brain Injury Clinic, Urology Clinic, and Vascular Clinic.
Specialty clinic names may vary from institutions and change over time.
Performs other directly related duties as assigned.
Work Schedule:
Full Time, Tour of Duty varies based on the needs of the service.
May include weekdays, weekends, day shift or evening shift.
Telework Eligible:
Not Eligible.
Functional Statement #:
00000 Relocation/Recruitment Incentives:
Not Authorized Permanent Change of Station (PCS):
Not Authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
You may be required to serve a probationary period.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Must pass pre-employment evaluation.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
Current, Permanent VA/VHA Employees must upload a copy of the most recent 2023 SF-50 (that is not for an award), indicating current VA/VHA employment.
This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for Fiscal Year 2023.
Qualifications Basic Requirements:
The following are the basic requirements and amounts of experience and/or education required to qualify for this position.
Creditable experience is defined as, experience that demonstrates the knowledge, skills, and abilities (KSA's) associated with current Medical Support Assistant responsibilities.
Experience satisfying this requirement may be paid/non-paid employment as a Medical Support Assistant.
English Language Proficiency
Experience:
One year of experience equivalent to the GS-4 grade level; OR Education.
Four years of education above high school.
Assignment.
This is the full performance level for MSAs.
At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.
Advises clinical staff on current administrative processes.
The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Assignments at this level include, but are not limited to:
scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments.
Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.
e.
, TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.
Demonstrated Knowledge, Skills, and Abilities.
Candidates must demonstrate all of the KSAs below:
i.
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
ii.
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
iii.
Ability to schedule medical appointments in a clinical setting.
iv.
Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
v.
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
vi.
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
References:
VA Handbook 5005/31, Part II, Appendix G45, Medical Support Assistant Qualification Standards.
This can be found in the local Human Resources Office.
Physical Requirements:
The work is primarily sedentary.
Physical demands do not exceed those of a typical office setting.
There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items.
Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.
Education IMPORTANT:
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
Additional information This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program.
You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment.
Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application.
Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply.
The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for Fiscal Year 2023.
Pursuant to VHA Directive 1193.
01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.
e.
, medical, religious or pregnancy).
VHA HCPs do not include remote workers who only infrequently enter VHA locations.
If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.
The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, resume, and/or supporting documentation will be verified.
Please follow all instructions carefully.
Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.
g.
, on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members:
Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Resume Reminder- Your resume must include the following information for each job listed:
Job title Duties (be as detailed as possible).
Month & year start/end dates (e.
g.
June 2007 to April 2008).
Full-time or part-time status (include hours worked per week).
Series and Grade, if applicable, for all Federal positions you have held.
Please be aware that your answers will be verified against information provided on your resume.
Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended:
Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications.
To ensure you receive appropriate consideration, please list the duties you performed under each individual job title.
If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy.
We cannot make assumptions regarding your qualifications.
Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package which includes:
Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
Current, Permanent VA/VHA Employees must upload a copy of the most recent 2023 SF-50 (that is not for an award), indicating current VA/VHA employment.
Other (2) Resume SF-50/ Notification of Personnel Action Transcript Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.
).
If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.
), and dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form.
Documentation is required to award preference.
For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.
This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for Fiscal Year 2023.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply All applicants are encouraged to apply online.
To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:
59 PM (ET) on 02/02/2024 to receive consideration.
To preview the questionnaire click https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12276308.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account.
Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the more information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Resume Reminder- Your resume must include the following information for each job listed:
Job title Duties (be as detailed as possible).
Month & year start/end dates (e.
g.
June 2007 to April 2008).
Full-time or part-time status (include hours worked per week).
Series and Grade, if applicable, for all Federal positions you have held.
Please be aware that your answers will be verified against information provided on your resume.
Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended:
Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications.
To ensure you receive appropriate consideration, please list the duties you performed under each individual job title.
If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy.
We cannot make assumptions regarding your qualifications.
Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Agency contact information Michael Simmons - HINES Phone 515-217-2774 Email email protected Address Edward Hines Junior Hospital 5000 South 5th Avenue Hines, IL 60141 US Next steps Once your online application is submitted you will receive a confirmation notification by email.
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview.
All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the USAJobs Help Center.
NOTE:
Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
Wearing a face mask is required when an exemption to the influenza vaccination has been granted.
HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.
VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.
HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.
HPTs may be paid or unpaid and include residents, interns, fellows and students.
HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents To apply for this position, you must provide a complete Application Package which includes:
Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
Current, Permanent VA/VHA Employees must upload a copy of the most recent 2023 SF-50 (that is not for an award), indicating current VA/VHA employment.
Other (2) Resume SF-50/ Notification of Personnel Action Transcript Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.
).
If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.
), and dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form.
Documentation is required to award preference.
For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.
This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for Fiscal Year 2023.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help This job is open to Internal to an agency Current federal employees of this agency.
The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency This position is open to the public.
This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for Fiscal Year 2023.
Current, Permanent VA/VHA Employees must upload a copy of the most recent 2023 SF-50 (that is not for an award), indicating current VA/VHA employment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Hines, IL Hines, IL Full-time Full-time $44,180 - $57,431 a year $44,180 - $57,431 a year 5 days ago 5 days ago 5 days ago Duties Functions or Scope of Assigned Duties:
The MSA works collaboratively in an interdisciplinary coordinated care delivery model or other specialty care setting where the specialty care team model is used.
Ancillary Services.
Clinics that provide diagnostic studies and/or support services to assist in the provision of patient care.
Areas of service include, but are not limited to, Blind and Vision Rehabilitation, Diagnostic Laboratory, Nutrition and Food Service, Prosthetics, Radiology (x-rays and imaging), Recreation and Creative Arts Therapists (music, art, dancing, and drama), Social Work (housing, discharge, planning, family support), and Speech/Language Pathology.
Call Center.
Centralized unit dedicated to multiple ancillary and interdisciplinary outpatient clinics that determine the need of the caller (i.
e.
, scheduling, processing refill requests, reviewing CPRS, and routing clinical questions to appropriate clinical staff).
Care in the Community (CitC).
The local VA Community Care department is the 'clinic' that coordinates all patient services for Veterans outside the VA Healthcare System.
Consult Management.
Includes the basic review and scheduling of patient consult appointments and further review of a specific clinics consults, (i.
e.
, care in the Community consults, primary care provider entered consults and specific clinic consult listings).
This review includes identification of status issues, (i.
e.
scheduled but not linked; scheduled to past appointment; significant findings, etc.
) and taking appropriate action to fix such issues or referring to lead/supervisor for further action.
Direct Scheduling.
Schedules routine appointments without a consult referral.
Interdisciplinary Coordinated Care Delivery Models.
Coordination of care across all elements of the broader health care system, which may include primary care, mental health, specialty care, Call Center, and community care services and support.
Patient Aligned Care Team (PACT).
Team of health care professionals that provides comprehensive primary care in partnership with the patient, and the patient's personal support person(s), and manages and coordinates health care services consistent with agreed upon goals of care.
Patient Systems.
Various software, hardware system products, and data portals used to transfer and capture information electronically used in the support of the daily operation of the unit.
These systems include, but are not limited to:
Veterans Integrated System Technology Architecture (VistA), Computerized Patient Record System (CPRS), Vetlink, VistA Scheduling Graphical User Interface (VS GUI), Insurance Capture Buffer (ICB), VHA Support Service Center (VSSC), Fee Basis Claim System (FBCS), Bed Management Systems (BMS), Compensation and Pension Record Interchange (CAPRI), Veterans Benefit Management System (VBMS), Strategic Analytics for Improvement and Learning (SAIL), Patient Centered Management Model (PCMM), Picture Archiving and Communication System (PACS), Telecare Record Manager (TRM), Automated Call Delivery (ACD), Audio Care (AC), Business Intelligence Service Line (BISL), Scheduling Audit Tool (SAT), and Veterans Affairs Portal to view external medical records.
Patient systems names may vary from institutions and change over time.
Specialty Clinics.
A variety of specialized medical, surgical, and mental health outpatient clinics.
Services performed in the Specialty Care Clinics include, but are not limited to:
Arthritis Clinic, Cardiology Clinic, Cardio-Thoracic Clinic, Chest/Pulmonary Clinic, Colorectal Clinic, Dermatology Clinic, Diabetes Education, Ears, Nose and Throat Clinic, Eye Clinic, Gastroenterology Clinic, General Surgery Clinic, Hand and Plastics Reconstruction Clinic, Liver Clinic, Metabolic/Endocrine Clinic, Neurology and Memory Disorder Clinic, Neurosurgery Clinic, Orthopedics Clinic, Podiatry Clinic, Proctology Clinic, Renal Clinic, Traumatic Brain Injury Clinic, Urology Clinic, and Vascular Clinic.
Specialty clinic names may vary from institutions and change over time.
Performs other directly related duties as assigned.
Work Schedule:
Full Time, Tour of Duty varies based on the needs of the service.
May include weekdays, weekends, day shift or evening shift.
Telework Eligible:
Not Eligible.
Functional Statement #:
00000 Relocation/Recruitment Incentives:
Not Authorized Permanent Change of Station (PCS):
Not Authorized Financial Disclosure Report:
Not required Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this job.
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
You may be required to serve a probationary period.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Must pass pre-employment evaluation.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See Additional Information below for details.
Current, Permanent VA/VHA Employees must upload a copy of the most recent 2023 SF-50 (that is not for an award), indicating current VA/VHA employment.
This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for Fiscal Year 2023.
Qualifications Basic Requirements:
The following are the basic requirements and amounts of experience and/or education required to qualify for this position.
Creditable experience is defined as, experience that demonstrates the knowledge, skills, and abilities (KSA's) associated with current Medical Support Assistant responsibilities.
Experience satisfying this requirement may be paid/non-paid employment as a Medical Support Assistant.
English Language Proficiency
Experience:
One year of experience equivalent to the GS-4 grade level; OR Education.
Four years of education above high school.
Assignment.
This is the full performance level for MSAs.
At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.
Advises clinical staff on current administrative processes.
The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Assignments at this level include, but are not limited to:
scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments.
Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.
e.
, TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.
Demonstrated Knowledge, Skills, and Abilities.
Candidates must demonstrate all of the KSAs below:
i.
Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
ii.
Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
iii.
Ability to schedule medical appointments in a clinical setting.
iv.
Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
v.
Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
vi.
Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
References:
VA Handbook 5005/31, Part II, Appendix G45, Medical Support Assistant Qualification Standards.
This can be found in the local Human Resources Office.
Physical Requirements:
The work is primarily sedentary.
Physical demands do not exceed those of a typical office setting.
There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items.
Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.
Education IMPORTANT:
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit:
http:
//www.
ed.
gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.
html.
Additional information This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program.
You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment.
Approval, award amount (up to $200,000) and eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after complete review of the EDRP application.
Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply.
The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for Fiscal Year 2023.
Pursuant to VHA Directive 1193.
01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.
e.
, medical, religious or pregnancy).
VHA HCPs do not include remote workers who only infrequently enter VHA locations.
If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.
The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Your application, resume, and/or supporting documentation will be verified.
Please follow all instructions carefully.
Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.
g.
, on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members:
Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Resume Reminder- Your resume must include the following information for each job listed:
Job title Duties (be as detailed as possible).
Month & year start/end dates (e.
g.
June 2007 to April 2008).
Full-time or part-time status (include hours worked per week).
Series and Grade, if applicable, for all Federal positions you have held.
Please be aware that your answers will be verified against information provided on your resume.
Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended:
Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications.
To ensure you receive appropriate consideration, please list the duties you performed under each individual job title.
If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy.
We cannot make assumptions regarding your qualifications.
Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package which includes:
Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
Current, Permanent VA/VHA Employees must upload a copy of the most recent 2023 SF-50 (that is not for an award), indicating current VA/VHA employment.
Other (2) Resume SF-50/ Notification of Personnel Action Transcript Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.
).
If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.
), and dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form.
Documentation is required to award preference.
For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.
This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for Fiscal Year 2023.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply All applicants are encouraged to apply online.
To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:
59 PM (ET) on 02/02/2024 to receive consideration.
To preview the questionnaire click https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12276308.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account.
Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
NOTE:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the more information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Resume Reminder- Your resume must include the following information for each job listed:
Job title Duties (be as detailed as possible).
Month & year start/end dates (e.
g.
June 2007 to April 2008).
Full-time or part-time status (include hours worked per week).
Series and Grade, if applicable, for all Federal positions you have held.
Please be aware that your answers will be verified against information provided on your resume.
Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.
Recommended:
Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications.
To ensure you receive appropriate consideration, please list the duties you performed under each individual job title.
If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy.
We cannot make assumptions regarding your qualifications.
Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Agency contact information Michael Simmons - HINES Phone 515-217-2774 Email email protected Address Edward Hines Junior Hospital 5000 South 5th Avenue Hines, IL 60141 US Next steps Once your online application is submitted you will receive a confirmation notification by email.
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview.
All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the USAJobs Help Center.
NOTE:
Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.
Wearing a face mask is required when an exemption to the influenza vaccination has been granted.
HCP in violation of this directive may face disciplinary action up to and including removal from federal service.
HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.
VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.
HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.
HPTs may be paid or unpaid and include residents, interns, fellows and students.
HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents To apply for this position, you must provide a complete Application Package which includes:
Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.
Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
Current, Permanent VA/VHA Employees must upload a copy of the most recent 2023 SF-50 (that is not for an award), indicating current VA/VHA employment.
Other (2) Resume SF-50/ Notification of Personnel Action Transcript Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.
You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.
).
If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.
), and dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form.
Documentation is required to award preference.
For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.
This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for Fiscal Year 2023.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help This job is open to Internal to an agency Current federal employees of this agency.
The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency This position is open to the public.
This position is a hybrid title 38 occupation reported among the occupations with the largest staffing shortages and, therefore, under 38 U.
S.
C.
7412 waives the requirement to apply Veterans' preference to external applicants for Fiscal Year 2023.
Current, Permanent VA/VHA Employees must upload a copy of the most recent 2023 SF-50 (that is not for an award), indicating current VA/VHA employment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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